Reviews
State Farm® Agent Esther Smith
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
John Eddie Koomson
November 11, 2026
"She was very nice and polite as well. I will recommend anyone to do business with her. Thank you"
We responded:
"Thank you so much, John! I truly appreciate your kind words and for recommending me to others. It was a pleasure helping you, and I'm so glad you had a great experience. Thank you again for your trust and support!- Esther"
Adwoa Opong
November 10, 2026
"Esther is very patient and she gives you all detailed information that you need. She’s exceptional and deserves more that a five star"
We responded:
"Thank you so much, Adwoa! Your kind words truly mean a lot to me. I'm so glad I was able to answer all your questions and make sure you felt comfortable and informed. I really appreciate your trust and support, and I'm always happy to help whenever you need me! - Eshter"
gabriel elikem
November 7, 2026
"My experience with Mario was exceptional
He takes his time to explain and repeat as much as you want
Anyone reading this that will want their service should not think twice …they are the best"
We responded:
"Hi Gabriel! Thank you so much for the kind words! We're glad to hear Mario took the time to explain everything and made your experience a great one. We truly appreciate your trust in our agency and your recommendation. We’ll be sure to share your wonderful feedback with Mario! - Esther"
Malique Leek
November 6, 2026
"Amazing response time & results !!!"
Jacky Nguh
November 6, 2026
"Ms. Smith is very polite and patient. She takes her time to explain every bit of a concern I had. I am really satisfied and referred my friend to check out their quote too."
We responded:
"Thank you so much, Jacky! I really appreciate your kind words and for referring your friend to our office. It was a pleasure helping you, and I’m so glad I could answer all your questions and make the process easy for you. Thank you again for trusting me and my team with your insurance needs! -Esther"
Richard Ekobo Yankey
October 27, 2026
"I'm highly excited to part of this family. The processes with Jesse was awesome. Her patience in explaining issues for my understanding was topnotch. Thank you so much and I think we are going to be partners forever."
We responded:
"Hi Mr. Richard! Thank you so much for the amazing review! We’re excited to have you as part of our State Farm family. It’s great to hear that Jesse took the time to explain everything clearly and made the process such a positive experience. We truly appreciate your trust and support, and we’re looking forward to being your insurance partner for many years to come! - Esther"
E&R Landing
October 27, 2026
"Very good service. Jess was extremely efficient & helpful. I made my insurance switch back to Allstate"
We responded:
"Thank you so much for your kind review! I'm happy to hear that Jess was able to make the process easy and provide you with great service. We truly appreciate you giving our office the opportunity to help with your insurance needs!- Esther"
lpd “kolokoy”
October 12, 2026
"The agent "JESS" was so respectful while we are discussing my auto policy and she was so easy to understand there is no language barrier between us,her voice is so lovely and so clear shes highly recomemded to all my friends"
We responded:
"Thank you so much for your kind words! I'm so happy to hear that Jess made you feel comfortable and took the time to explain everything clearly. We're lucky to have her on our team! We truly appreciate your support and for recommending our office to your friends. Thank you again for trusting us with your insurance needs! - Esther"
jeffery b
October 8, 2026
"Jess was well informed on the details of car and home insurance. She showed a lot patience as we work through several options. I was extremely satisfied with Jess efforts and service."
We responded:
"Thank you so much for your wonderful review! We’re happy to hear that Jess provided you with excellent service and took the time to walk you through your auto and home insurance options. We truly appreciate your kind words and your trust in our office. We look forward to continuing to serve you! - Esther"
Barb Pelmon
October 1, 2026
"I had an excellent experience working with Justin to set up my car insurance policy. He provided outstanding customer service, found me a great rate, and took the time to thoroughly explain the policy and coverage options. He made sure I understood exactly what I was getting and answered all of my questions with patience and professionalism. I truly appreciate his helpfulness, knowledge, and dedication to making the process easy and stress-free. I highly recommend him to anyone looking for excellent customer service and great rates.
Thank you so much Justin!!"
We responded:
"Thank you so much for your wonderful review! We’re so happy to hear that Justin provided you with excellent service and made the process easy and stress-free. We truly appreciate you trusting our team with your insurance needs! 😊- Esther"
Takisha Robinson
October 1, 2026
"Very helpful."
We responded:
"Thank you so much for your review! We’re happy to hear that Mario was helpful and made the process easy for you. We truly appreciate you trusting our team with your insurance needs! 😊"
Denise Stewart
September 30, 2026
"Sales Agent, Justin was the absolute best with providing information & quotes I needed to help make a decision after being with my current auto insurance for 17yrs. He was very professional, knowledgeable and very patient with me while I was deciding to switch over to State Farm. I have already referred him to some family members."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Justin provided you with the information, patience, and service you needed to feel confident making the switch. We truly appreciate your trust in our team and thank you for referring your family members to us as well! 😊- Esther"
Shaka A Bangura
September 18, 2026
"Justin helped go through the process and he knows how to handle customer service.10/10"
We responded:
"Hi Mr. Shaka, Thank you so much for the kind words! We’re glad Justin was able to make the process quick and easy and provide great customer service. We truly appreciate the 10/10 review and your trust in us! - Esther"
C N
September 17, 2026
"Arika and Esther are amazing 👏"
We responded:
"Hello C N ! Thank you so much for your kind words! We're thrilled to hear that myself and Arika provided you with an amazing experience. We appreciate your feedback and look forward to serving you again in the future!"
Rafael
September 11, 2026
"They are very friendly and very professional. Carolina explains the service options well."
We responded:
"Hi Rafael,Thank you for the kind words! We’re glad Carolina was able to explain the options clearly and make the experience easy and comfortable. We really appreciate your trust and support! - Esther
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Bee Pee
September 3, 2026
"Justin is a wiz kid. Very informative and accommodating."
We responded:
"Hi Benny!Thank you so much for the kind words! I’m glad Justin was able to help, answer your questions, and make the process easy. We truly appreciate your trust and support! - Esther
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Samuel Adejumo
September 3, 2026
"Excellent customer service"
We responded:
"Hi Samuel!Thank you so much for the kind words! We’re glad you had a great experience with us and truly appreciate your support and trust! - Esther"
Anthony Jamerson
September 2, 2026
"Very helpful thx Caroline u were very helpful"
We responded:
"Thank you so much for the review! We’re really glad Mario was able to help you, your kind words mean a lot to him. We truly appreciate you choosing us for your insurance needs! - Esther"
Vijay Raman
August 30, 2026
"Jess is fantastic! She is very professional, knowledgeable, and friendly. I highly recommend her!"
We responded:
"Thank you so much for the wonderful review, Vijay! We’re so glad Jess was able to make your experience easy and enjoyable. We truly appreciate you recognizing her professionalism, knowledge, and friendly service. Thank you for trusting our agency with your insurance needs and for recommending us! - Esther"
Juana Macedo
August 28, 2026
"A mi me encantó como fui atendida por Carolina , primera vez que alguien me atiende y me informa de todo lo bueno que tiene a nuestra disposición state farm, encantada gracias.☺️"
We responded:
"Hi Juana, Thank you so much for sharing your experience! We’re so happy to hear that Carolina took such great care of you and took the time to explain all the great options and benefits available through State Farm. We truly appreciate your trust and are glad you were so pleased with the service. Thank you for choosing us! 😊
"
Mame Fatou Thiam
August 17, 2026
"Justin was great and very efficient at getting my auto insurance."
We responded:
"Thank you so much for the review, Mame! We're glad Justin was able to make the process quick and easy for you. We really appreciate you trusting our agency with your auto insurance and are happy we could help! -Esther"
Ericka Dennis
August 15, 2026
"Thank you Justin for your help today. I really thought I was gonna scream because of the payment, but you really work things out and gave me an awesome deal. Thank you so much for your kindness and great information."
We responded:
"Hi Ms. Dennis, thank you so much for your kind words! We're so glad Justin was able to help find a solution that worked for you. Providing great service, clear information, and helping customers save money is always the goal. We truly appreciate your trust and look forward to helping you with all your insurance needs! - Esther"
Hazel Berkoh
August 13, 2026
"She’s simply the best! Esther is very good at what she does. She doesn’t just do it to do it, she was invested in helping us get the best coverage with the best price that would fit our family needs. She truly went above and beyond. We appreciate all your help."
jerry monfils
August 13, 2026
"Very professional very respectful and very helpful was able to get a much better policy great service Justin was very helpful"
We responded:
"Thank you so much for the great review, Jerry! We’re happy to hear that Justin was able to help you find a better policy at a great price. We truly appreciate you recognizing his professionalism and helpfulness. Thank you for choosing our agency—we’re glad to have you with us! - Esther"
yaovi ena MOSSI
August 12, 2026
"J ais vrement aimer l acceillle,et la manière j ais été reçu"